Meet our partners – Ms Tran Thi Nguyet Que from Hanoi Open University


Recently, WUSC Vietnam had the opportunity to interview Ms Tran Thi Nguyet Que, Vice Dean of the Faculty of Tourism, Hanoi Open University, to gain some feedback on her school’s experience working with Uniterra volunteers. Here is our conversation.

After a few years working with WUSC in the Uniterra programme, how would you describe our volunteers?

I would describe them as effective, adaptable and active.

Can you tell us about one volunteer with whom you were the most impressed?

I really want to talk about one volunteer that had a strong influence on us – Tim Cyr. Tim placed a strong impression on us as someone who is very independent, experienced and an expert in strategic planning. After working with him for only 4 months, we have learnt a lot of things, and now we know what we want, where we will go and how we can get to it.

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Ms Que Tran at the Uniterra Vietnam’s Partners Review 2016

Can you give us a specific example of something that a Uniterra volunteers has done to help the university and the faculty improve in a certain area?

Uniterra volunteers have brought us a lot of things. Our students have a more motivation after working with Uniterra volunteers and our teachers have good methodology when working with students and foreign people.

There is one noticeable thing that is strategic planning. After working with Canadian experts on the strategic plans, we realised a lot of things. We had clear objectives of our university and faculty and how to reach and measure these objectives we had set up, which was really important for our university.

Is there anything that you think could be improved about the Uniterra Vietnam program in the future?

In general, we are very happy with Uniterra programs and I would like to say thank you very much for your programs, however we still have some suggestions. The first is that there should be more orientation for the volunteers before they come to Vietnam or even when they first arrive. The second is that with some volunteers who stay for a short-term (about 3 weeks only), there should be greater and more careful consideration when choosing the right work for them so their work can be more effective.

Thank you for spending your time with us.