“Key Essentials to Customer Services” – a workshop for women start-ups

On July 24th, WUSC Vietnam in collaboration with the Women Initiative for Start-ups & Enterprises (WISE) organised a workshop for 22 women start-ups on key essentials for Customer Services.

Kariann Workman, our Tourism & Hospitality Advisor, Uniterra volunteer led the workshop and once again took the crowd by storm with her thorough understanding and diverse knowledge in the field, together with a great sense of humour. The participants worked together to analyse the customers’ insight, look into some examples and practices to identify solutions. Everyone also had chances to share the stories from their own organisations to get feedback and advises from the host and fellow participants.

After the workshop, we have received a number of positive feedbacks from WISE and the participants. “From Kariann’s examples and sharings, I realise how I should love my customers more, and work towards giving them a “wow” experience.”, Tram Phan, one of the participants said.

WISE also expressed their expectation in receiving more experienced experts from Uniterra to organise high-quality workshops for the women start-ups from WISE and Vietnam in general.